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JDVENTURE

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Terms and Conditions

 

1. Acceptance of Terms

By engaging with jdventure for IT services, the client agrees to be bound by these Terms and Conditions. These terms govern all services provided by us unless otherwise stated in a separate written agreement.

2. Services Provided

          Jdventure provides IT services including but not limited to:


  • Network installation and maintenance
     
  • Computer repair and support
     
  • Cybersecurity solutions
     
  • Data backup and recovery
     
  • Software installation and updates
     
  • Remote and Onsite IT support
     

Additional or custom services will be defined and agreed upon in writing before commencement.

3. Service Availability & Scheduling

Service hours are 9am - 5pm Monday - Friday, 12pm - 6pm on Saturday and Sunday. Emergency or after-hours support may be available upon request at an additional cost.

Appointments must be scheduled in advance. We reserve the right to charge a cancellation fee for appointments canceled with less than 24 hours' notice.

4. Fees & Payment

Clients agree to pay all fees as outlined in their service quote or invoice. Payment is due upon service completion unless otherwise stated.

  • Accepted payment methods: Cash, Credit Card or Debit card.
     
  • Late payments are subject to a $25 late fee after 7 days.
     
  • Recurring services may be billed monthly, quarterly, or annually as agreed.
     

5. Client Responsibilities

The client agrees to:

  • Provide full access to equipment, systems, and premises as necessary
     
  • Ensure legal ownership or authority to request work on the provided systems
     
  • Back up important data prior to service unless backup is part of the agreed service
     

We are not responsible for data loss if no backup service was purchased.

6. Confidentiality

We treat all client data and information as confidential. We will not share, sell, or disclose client information to third parties unless required by law.

7. Limited Warranty and Liability

  • Services are provided on an “as-is” basis.
     
  • We do not guarantee that all issues will be resolved or that systems will be error-free after service.
     
  • Liability is limited to the amount paid for the service in question.
     
  • We are not responsible for indirect, incidental, or consequential damages, including data loss, downtime, or loss of business.
     

8. Third-Party Services & Products

We may recommend or resell third-party software or hardware. Warranties and support for these products are the responsibility of the third-party manufacturer.

9. Termination of Services

Either party may terminate ongoing services with written notice. Any outstanding fees for services rendered up to the date of termination must be paid by the client.

10. Changes to Terms

[Your Business Name] may update these Terms at any time. Updated terms will be posted on our website or provided in writing. Continued use of our services constitutes acceptance of the revised Terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the state of Georgia. Any disputes will be resolved in the appropriate courts of that jurisdiction.


Return and Refund Policy

 

1. Service Satisfaction Guarantee

We strive to deliver high-quality IT services, including but not limited to technical support, system configuration, cybersecurity, and network setup. If you are not satisfied with the outcome of a service, please contact us within 7 days of service completion.

2. Eligibility for Refund

Refunds may be issued under the following conditions:

  • You notify us within 7 days of the service being delivered.
     
  • The issue is clearly defined and documented.
     
  • We are unable to resolve or rectify the issue within a reasonable timeframe.
     

Note: Refunds will not be provided for:

  • Change of mind after service is rendered.
     
  • Delays or issues caused by client-side hardware/software limitations.
     
  • Incomplete information or cooperation from the client’s side.
     

3. Non-Refundable Services

The following services are non-refundable:

  • On-site visit fees
     
  • Consultation fees (after service has begun)
     
  • Software licenses or third-party products purchased on your behalf
     
  • Custom development or configurations after delivery
     

4. How to Request a Refund

To request a refund, contact us at kdadsi@jdventure.net with:

  • Your full name and contact details
     
  • A description of the service provided
     
  • Reason for the refund request
     
  • Invoice or payment confirmation
     

We will review and respond to your request within 3–5 business days.

5. Refund Process

If approved, refunds will be processed to the original method of payment within 7–10 business days. You will receive a confirmation once the refund has been issued.


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